HMWSSB Citizen Services

HMWSSB Citizen Services is your direct connection to water supply and sewerage management in Hyderabad. Access essential civic services, report infrastructure issues, and manage your account—all from your phone.

Managing your water supply needs has never been simpler. Book a water tanker instantly when you need it, track your tanker's arrival in real time, and monitor the status of your request every step of the way. For billing, view your complete payment history, check outstanding amounts, and settle bills online with just a few taps. If you experience water leakage on your street or notice a missing manhole cover, register your complaint immediately and receive updates as the issue is resolved.

Beyond consumer services, HMWSSB Citizen Services empowers you to report infrastructure problems affecting your community. Alert the board to sewerage overflows, illegal water connections, and water supply leaks in your neighborhood. The app also helps you apply for new water connections and track their approval status without visiting an office. Property owners interested in water conservation can register their rainwater harvesting systems and update pit details to encourage sustainable practices across the city.

The app features a bilingual interface in both Telugu and English, ensuring accessibility for all residents of Hyderabad. Your account dashboard gives you a unified view of all your requests, complaints, and payments. The Know Your Officer section connects you directly with your assigned service representative, eliminating confusion about whom to contact.

Whether you're a consumer managing household water supply or a concerned citizen reporting public infrastructure issues, HMWSSB Citizen Services streamlines communication between you and the Hyderabad Metropolitan Water Supply and Sewerage Board. Download today and take control of your water and sewerage services.